About Us

Slots Charm Casino is an online casino for players in the United Kingdom. We bring together slots, live dealer tables and jackpot games from established studios in one account that works in your browser on desktop and mobile.

The lobby covers classic and video slots, roulette, blackjack and baccarat with live dealers, and jackpot games where the prize pool builds as people play. New titles arrive as the studios release them, and you can search or filter by game, studio or type. We are a licensed gambling operator and we verify the accounts we open.

These commitments shape how we run the site, and you will see them reflected in our terms.

• Fair play. Outcomes come from random number generators built and tested by the studios behind each game. We cannot and do not change the odds or the return of a game.
• Clear terms. Wagering conditions, withdrawal rules and any limits that apply to your account are shown in the cashier and in our terms, in plain language.
• Fast payouts. Once your account is verified, withdrawals are processed in the order they arrive and returned to the method you deposited with.
• Safer gambling. Limits, reality checks, time-outs and self-exclusion sit in the account area, not buried behind a support request.
• 18+ only. Play is for adults aged 18 or over. We check age and identity, and we close any account opened by someone underage.

Account verification

Before your first withdrawal we ask for documents confirming your identity, your address and the payment method on your account. The accepted list is shown in your account, where you can upload them. The check keeps underage and duplicate accounts off the site and stops anyone else withdrawing in your name.

Secure payments

Deposits and withdrawals run through the providers listed in the cashier over encrypted connections, and those providers handle your card or account details. Player balances are held separately from the funds we use to run the business.

Support at any hour

Our team is available around the clock. Use the live chat on the site for a quick answer, or e-mail support@casinoslotscharm.co.uk when you need to send documents or explain something in detail. Messages are answered in the order they arrive, and we say so if a question has to go to a specialist team.

Gambling should stay entertainment you can afford. The tools below are in your account, take effect as described there and need no explanation to us.

• Deposit limits set by the day, week or month.
• Reality checks that interrupt play after a period you choose.
• Time-out, a short break during which you cannot deposit or play.
• Self-exclusion, a longer fixed block that we cannot lift early.