Privacy Policy

This policy explains how Slots Charm Casino handles personal data when you open an account, place a stake, make a payment, contact our team or browse our pages. It applies to players in the United Kingdom and sits alongside our terms and conditions.

We collect only what we need to run your account, keep play fair, protect the site and meet our legal duties as the holder of a gaming licence, which include verifying every account. The categories below describe what we hold.

Account and contact details

• Your full name, date of birth and residential address.
• Your e-mail address and mobile number.
• Your username, password and security answers.
• Your account settings, including the deposit limits shown in your account, time-out periods and contact preferences.

Identity and age verification documents

Before you withdraw, and at other points where we are required to check an account, we ask for documents confirming who you are, how old you are and where you live. These are usually photo identification, proof of address and, where a payment needs confirming, evidence that a card or account belongs to you. We also keep a record of the checks we carried out and their outcome.

Payments and gameplay

• Deposits, withdrawals, pending balances and the payment method used, as set out in the cashier.
• Bonus and promotion activity, including wagering progress.
• Game and betting history, session times and movements on your balance.

Device and usage data

• IP address, the approximate location derived from it and the country you connect from.
• Device type, operating system, browser and app version.
• Log data such as sign-in times, pages viewed and errors encountered.
• Cookies and similar identifiers, as described in our Cookie Policy.

Every use below has a purpose we can explain and a legal basis behind it. We do not sell your personal data.

1. To open, run and close your account, process deposits and withdrawals and credit winnings.
2. To confirm that you are 18 or over and that you are who you say you are, both at sign-up and during the life of your account.
3. To detect and prevent fraud, bonus abuse, collusion and unauthorised access to accounts.
4. To meet our anti-money laundering duties, including monitoring activity and keeping records of the checks we make.
5. To meet our other legal and regulatory duties, including answering lawful requests and keeping the records we are required to keep.
6. To carry out safer gambling checks, apply your limits and act on a time-out or self-exclusion request.
7. To answer your messages to live chat or our support e-mail and keep a record of what was agreed.
8. To send offers and news through the channels you opted into, and to match those messages to the games you play.
9. To keep the site secure and stable, fix faults and understand how our pages and games are used.

UK data protection law requires a lawful reason for each use of your data. In plain words, these are the reasons we rely on.

Where we rely on consent, you can withdraw it in your account settings, through the unsubscribe option in any message, or by writing to support@casinoslotscharm.co.uk. Withdrawing consent does not affect data we are required to keep.

We share personal data only where it is needed for the purposes above. We do not list our suppliers here, but each is bound by a written contract and may use the data only for the service we ask of them.

• Payment providers and banks, to process deposits, withdrawals and refunds.
• Identity verification, age verification and fraud prevention partners, who check your details against their own records.
• Game and platform suppliers whose software runs the games in our lobby.
• Providers that host our systems, send our messages and support our live chat and e-mail channels.
• The national self-exclusion scheme, GamStop, so that a registration is applied to your account.
• Regulators, the police, tax authorities and other public bodies, where the law requires or permits disclosure.
• Auditors, insurers and professional advisers, where they need the data to act for us.

Where data is handled outside the United Kingdom, we put in place the safeguards UK law requires so that it keeps an equivalent level of protection.

We keep your personal data for as long as your account is open, and then for the period the law and our regulatory duties require after it closes. That period applies even if you ask us to delete your data, because records of accounts, payments, verification checks and gambling activity must remain available to the authorities.

Once the period ends, we delete the data or keep it in a form that no longer identifies you. Records tied to a self-exclusion are held for as long as the exclusion runs and for the period required afterwards, so it cannot be bypassed. Marketing records are kept until you opt out, and then only to show that you did.

You hold the following rights over the data we keep about you.

• Access - ask for a copy of your data and an explanation of how we use it.
• Correction - have inaccurate or incomplete details put right.
• Erasure - ask us to delete data we no longer have a reason to keep.
• Restriction - ask us to pause our use of your data while a question about it is settled.
• Objection - object to uses based on our legitimate interests, and stop marketing at any time.
• Portability - receive the data you gave us in a commonly used electronic format.

To use any of these rights, write to support@casinoslotscharm.co.uk from the e-mail address on your account, or ask on live chat and we will point you to the right place. We may need to confirm your identity first so that data is not released to the wrong person, and we answer within the time limit set by UK data protection law.

Complaints

If you are unhappy with how we have handled your data, tell us first and we will look into it. You can also complain to the Information Commissioner's Office, the UK data protection authority, and you may take the matter to court.

Cookies

Our site uses cookies and similar technologies to keep you signed in, remember your settings, measure how the site is used and, where you agree, show you relevant offers. You can set your choices when you first visit and change them later; each category is explained in our Cookie Policy.

We update this policy when our services or the law change. The current version is always on this page, and we tell account holders about material changes by e-mail or by a notice when they next sign in.