Responsible Gaming at Slots Charm Casino

Most people who play at Slots Charm Casino do so for fun, with money they are comfortable spending. We want it to stay that way, so safer gambling is part of how we run the site rather than something added at the end.

Gambling is a form of entertainment. It is not a way to earn an income, to win back money you have already lost, or to cope with stress. Every game we offer is decided by chance, the odds favour the house over time, and no staking pattern or system changes that. Treat what you stake as the price of the entertainment, and expect not to get it back.

• Decide on a budget before you deposit, and stop when you reach it.
• Set a limit on time as well as money; long sessions make it harder to think clearly.
• Never chase losses by raising your stakes or depositing again to win money back.
• Keep gambling money separate from money needed for rent, bills, food, travel or credit repayments.
• Avoid playing when you are upset, bored, under pressure or have been drinking.

Every tool below is free and sits in the safer gambling area of your account, where you can switch it on at any time without speaking to us first. You do not need to give a reason, and we will never ask you to justify a limit or offer you an incentive to lift one.

How to set or change a limit

1. Sign in and open the safer gambling section of your account.
2. Choose the tool you want: a deposit, loss or session limit, a reality check, a time-out or self-exclusion.
3. Pick the amount or length of time, and the period it should cover.
4. Confirm the change; the screen tells you when it starts.
5. Check your active limits in your account whenever you like, and lower them at any point.

Time-outs and self-exclusion

A time-out suits a short break. While it runs you cannot deposit or play, you will not receive promotional messages from us, and the account reopens on its own when the period ends. Self-exclusion is for a longer and firmer break. Once it is in place we close your account to play for at least the shortest term offered in the tool, remove you from marketing, and will not reopen it before that term has ended. Even then, access is not automatic: you have to ask us, and a further waiting period applies. Any balance left in a closed or excluded account is returned to you by the method set out in the cashier.

If you are unsure which tool fits, our live chat team can explain the options and set a limit with you, or you can write to support@casinoslotscharm.co.uk. We act on a request to self-exclude as soon as we receive it, whichever route you use.

Problems tend to build gradually. The questions below are not a diagnosis, but if you answer yes to any of them it is worth pausing and using the tools above.

• Do you play for longer or deposit more than you planned to?
• Have you borrowed money, sold possessions or used bill money to gamble?
• Do you gamble to win back losses, or to escape worry or low mood?
• Have you been less than honest with family, friends or colleagues about how much you play?
• Has gambling caused you to miss work, study or time with the people close to you?
• Do you feel restless or irritable when you try to cut down?
• Do you think about gambling while you are doing other things?
• Have other people told you they are concerned about your gambling?

If several of these sound familiar, set a time-out or self-exclude and speak to one of the organisations below. Support is free, and you do not have to be in crisis to use it.

The organisations below are not part of our business, and their help costs nothing and stays confidential. You can contact them whether you are worried about your own gambling or about someone else's.

• GambleAware funds and signposts free information, advice and treatment for gambling harm in Great Britain, including self-help material and a directory of local services.
• GamCare is a charity offering free counselling, group support and practical guidance for anyone affected by gambling, in person, by phone and online, and it runs the National Gambling Helpline.
• GamStop is the free self-exclusion scheme for online gambling in Great Britain. One registration blocks your access to every operator covered by the scheme, including us, for the period you choose.
• The National Gambling Helpline offers free, confidential support at any hour of the day or night, from advisers who can talk things through and refer you to treatment near you.

Nobody under 18 may hold an account, place a stake or claim a promotion with us. We check the age and identity of every customer using the documents and checks described in our terms, and we may ask for further information at any time. An account we cannot verify is suspended until we can.

Shared devices are the most common way children reach gambling sites, so please help us: keep your sign-in details to yourself, do not store your password or card details in a browser others use, sign out when you finish, and never let another person play on your account.

Family filtering and parental control software can block gambling content on computers, tablets and phones, and most operating systems include basic controls at no extra cost. If you believe someone under 18 has used your account, tell us on live chat or at support@casinoslotscharm.co.uk and we will look into it and act on what we find.