Bonus Terms and Conditions

These bonus terms and conditions set out the rules that apply whenever you take part in a promotion with us. That includes welcome offers, deposit matches, free spins, cashback arrangements, tournaments, prize draws and loyalty rewards. They apply to your account with us from the moment you opt in to an offer, enter a bonus code or accept a bonus that has been credited to your balance.

They form part of our general terms and conditions and should be read with them, together with our privacy policy. Where a point is not dealt with here, the general terms apply. Every promotion also carries its own terms, shown next to the offer and in the promotions area of your account. Where the specific terms of an offer differ from anything written below, the specific terms take priority for that offer.

We hold a gaming licence for the games and promotions we make available, and we verify accounts before any bonus winnings are paid out.

Most promotions on this site will state the following, and you should be comfortable with all of it before you opt in:

• Who can claim it - for example new accounts only, or accounts that have already made a deposit.
• The qualifying action - the deposit you need to make, the code you need to enter, or the games you need to play.
• What you receive - bonus funds, free spins on named games, or an entry into a tournament or draw.
• The wagering requirement - how much play is needed before bonus winnings become withdrawable cash.
• Game contribution - which game types count towards that wagering requirement, and by how much.
• The maximum stake allowed per spin, hand or round while a wagering requirement is open.
• The time limit for using the bonus and for completing the wagering requirement.
• Any cap on the amount that can be converted into withdrawable funds.

Promotions are open only to people who meet all of the conditions below. If you do not meet them, a bonus credited to your account may be removed along with any winnings derived from it.

• You are 18 or over. Gambling is for adults only, and we carry out age and identity checks.
• You hold a single registered account with us. One person, household, device, IP address or payment method may claim a given offer once only.
• You are in a country where we accept players, as set out in our general terms.
• Your account is open, in good standing, and not subject to a restriction, limit or an ongoing check.
• You have completed any identity verification we have asked for. Verification can be requested at any time, including before bonus winnings are withdrawn.
• You funded your account with a payment method that qualifies for the offer. Some methods are excluded from promotions, and the exclusions in force are shown in the cashier.

The route into an offer varies, but the sequence is usually the same.

1. Read the terms published with the offer so you know the qualifying action, the wagering requirement and the time limit.
2. Opt in where the offer asks you to, either on the promotion itself or in the promotions area of your account.
3. Enter the bonus code, if one is required, before or during the qualifying deposit as the offer directs.
4. Make the qualifying deposit with an eligible payment method, where the offer calls for a deposit.
5. Check your balance. Bonus funds and free spins appear separately from your cash balance, and free spins are usually tied to named games.
6. Track your progress in your account, where you can see what remains of the wagering requirement and how long you have left.

If a bonus does not appear after you have completed the qualifying action, contact us before you continue playing. It is far easier to settle a question about an offer while the play it relates to is still recent.

How the wagering requirement works

A wagering requirement is the total amount of play that must be completed before bonus funds, or winnings from free spins, become withdrawable cash. The multiplier that applies, and whether it is calculated on the bonus alone or on the bonus plus the qualifying deposit, is stated in the terms of each offer. Until the requirement is met, the amount in question is held as bonus funds rather than cash.

Game contribution

Not all games count towards a wagering requirement at the same rate. Slots usually contribute in full, while table games, card games, video poker and live dealer games often contribute at a reduced rate or not at all. Some individual games are excluded from promotional play altogether. The rates and exclusions that apply are listed in the terms of the offer, and play on an excluded game does not count towards the requirement.

Maximum stake while a wagering requirement is open

Each promotion sets a maximum stake per spin, hand or round that applies for as long as a wagering requirement is open on your account. Staking above that limit is a breach of these terms. Where it happens, we may remove the bonus and any winnings derived from it, and settle your account at your remaining cash balance.

Where you hold both cash and bonus funds, the order in which they are used is shown in your account. Playing with bonus funds in place does not reduce the protections on your cash balance, but it does mean the stake limits above apply to the whole session.

Every bonus has a time limit. Free spins must usually be used within the period stated in the offer, and a wagering requirement must be completed within the period stated for that bonus. When the time runs out, the unused bonus and any winnings still tied to it are removed from your account. Your cash balance is not affected.

You can ask us to cancel an active bonus at any time through live chat or by e-mail. If you do, the bonus funds and any winnings attached to them are forfeited, and play continues on your cash balance. We will tell you what the effect will be before we act on the request.

Requesting a withdrawal while a wagering requirement is open has the same effect: the open bonus and the winnings tied to it are forfeited, and the withdrawal is processed against your cash balance. Some offers also cap the amount of bonus winnings that can be converted into cash, and anything above that cap is removed at the point of conversion. Withdrawals are subject to the identity and payment checks set out in our general terms.

Fair use of promotions

Promotions are intended for players using them in the ordinary course of play. We may withhold or remove a bonus and any winnings derived from it, and close or restrict an account, where we find duplicate or linked accounts, false registration details, payment methods that are not yours, the use of software or betting patterns designed to clear a wagering requirement with little or no risk, collusion, or any other attempt to take value from an offer in a way it was not meant to be used. Each case is looked into individually, and we will explain the outcome to you. Where an account is closed, verified cash deposits that are not affected by the breach are returned.

Changes to promotions and to these terms

We may add, amend, suspend or withdraw a promotion at any time, and we may update these bonus terms. Changes do not apply retrospectively to a bonus you have already claimed, unless the change is in your favour or is required for legal or regulatory reasons. The current version of these terms is always the one published on this page.

Staying in control

Promotions should never be a reason to spend more than you planned. You can set deposit, loss and session limits in your account, take a time-out, or self-exclude, and you can switch off promotional messages at any time. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop lets you block yourself from licensed online gambling sites in Great Britain with a single registration.

Questions and complaints

If something about an offer is unclear, or you think a bonus has been applied incorrectly, use the live chat on this site or e-mail support@casinoslotscharm.co.uk. Questions specifically about a promotion can also go to promotions@casinoslotscharm.co.uk. Complaints are looked into under the procedure set out in our general terms, and we will keep you updated while that is in progress.